FAQ: Duovox Mate Pro : Most Powerful Night Vision
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What is Duovox Mate Pro?

Duovox Mate Pro is the world’s most advanced true color night vision camera that captures in low light conditions (as low as 0.0001 Lux). Duovox Mate Pro is introducing a new category into the market - filming at night for everyone.

Last updated: July 26, 2022 03:25

What is true color night vision?

Many night vision cameras use a narrow spectrum of infrared light to show the surroundings in complete darkness. Yet you see it green or orange/red for the thermal night vision. Duovox Mate Pro uses a wide spectrum of visible and near-infrared light, and provides natural/true/full-color images thanks to an innovative technological solution that applies color correction, object recognition, and advanced noise reduction to ensure the projection of vivid colors.

Last updated: July 26, 2022 03:25

What is Lux (Lumen)?

Lux (or Lumen) is a measurement of the brightness of the light.

Examples 0.00005 lux = Starlight 0.0001 lux = Moonless overcast night sky 0.001 lux = Moonless clear night sky 0.01 lux = Quarter Moon

Last updated: July 26, 2022 03:25

Does Duovox Mate Pro use an IR light or magnify ambient light and heat?

Duovox Mate Pro night vision uses a full-colour image sensor to capture and magnify ambient light to capture images in complete darkness. It does not use IR light and it’s not a thermal imaging device. It uses a next-gen night vision sensor that captures a wide spectrum of natural and near-infrared light without the need of any artificial light source.

Last updated: July 26, 2022 03:25

Could Duovox Mate Pro help me spot coyotes or hunt hogs at night?

The Duovox Mate Pro night vision is the perfect device for spotting coyotes and hogs and then hunting them at night. Many customers are looking at Duovox Mate Pro for the same purpose! It allows you to see clearly with a full-color image in complete darkness and scout a large area very quickly. The viewing range is up to 1,000 ft and the battery life lasts 4 hours.

Last updated: July 26, 2022 03:25

Can I use Duovox Mate Pro at night for recording boating or fishing?

Yes, Duovox Mate Pro night vision is designed for outdoor exploration including boating, camping, fishing, wildlife monitoring, etc.

Last updated: July 26, 2022 03:25

Do you have a model with a fixed focal lens to see a couple of feet directly in front of me, like used in caves?

Duovox Mate Pro with focal lens and 2K Full-color image, the minimum focal distance is 10 feet. You can easily use them to see about a couple of feet directly in front of you.

Last updated: July 26, 2022 03:25

Is there a mode to watch night sky, large celestial object planes such as the moon, a visiting comet or planets, etc.?

Better use them for outdoor exploration like camping, hiking, wildlife monitoring, or even night boating. Fishing and home security etc. Duovox is great for stargazing, better than any other night vision.

Last updated: July 26, 2022 03:25

Can I use Duovox Mate Pro to see the model and license plate of the car in the dark?

It will highly depend on the distance and the speed of the car. For example, if a car is parked 100-200 yards away, you will see the model and license plates in complete darkness. You use it for security and surveillance.

Last updated: July 26, 2022 03:25

Can I use Duovox Mate Pro in a room or cave without any light?

Yes. All you need to do is to turn the 3-levels dimmable light and you will be able to see details with a 2K superfine image.

Last updated: July 26, 2022 03:25

Can Duovox Mate Pro see through tinted windows?

The Duovox Mate Pro night vision will not work well through a tinted window because the light will be reflected.

Last updated: July 26, 2022 03:25

What are Duovox Mate Pro’s battery capacity and lifespan?

Duovox Mate Pro Night Vision with a 3000mAh huge built-in rechargeable battery. The battery life span is 500 full charge cycles (500 full charging cycles, that’s around 4 years lifespan if you fully charge it every 3 days or 10+ years if you charge every week)

Last updated: July 26, 2022 03:25

Is the battery standard and removable?

No, The battery is not removable. Duovox has a High Capacity 3000mhA rechargeable battery

Last updated: July 26, 2022 03:25

Can I use an external power bank with Duovox Mate Pro?

Yes, you can use any external power source with 5V/2A, the ones used to charge phones or tablets are great and easily portable options to charge the Duovox Mate Pro. You use it via the USB plug.

Last updated: July 26, 2022 03:25

Could we use it without a tripod?

If you want to focus on one spot for an extended period, a tripod is recommended. The tripod is an M6 threaded base.

Last updated: July 26, 2022 03:25

Is Duovox Mate Pro water resistant?

Duovox Mate Pro Night Vision adopts the same design as a digital camera, which means it is water-resistant (weatherproof) but you cannot go into the water with it or use it will resist the rain.

Last updated: July 26, 2022 03:25

What temperature is Duovox Mate Pro suitable for?

Duovox Mate Pro will work at the temperature of -10°C ~ +60°C. To avoid potential safety hazards with a built-in lithium battery, it is not recommended to use it as a parking monitor when the temperature in the car is too high during the summer.

Last updated: July 26, 2022 03:25

How can I use Duovox Mate Pro with eyeglasses?

You look through the viewing 3-inch high-resolution touch screen of Duovox Mate Pro. Our LCD 3” screen is designed to use without a problem, even for those who are wearing glasses. (NOT through the lenses as you do with normal binoculars).

Last updated: July 26, 2022 03:25

What are the resolution of the viewing screen and the camera?

Duovox Mate Pro night vision has a touch display screen resolution of 2K.

Last updated: July 26, 2022 03:25

Does Duovox Mate Pro have a screen lock feature?

Screen lock and screen brightness can be adjusted with a single touch - it is very useful for timely recording of wild animals and night monitoring in dark places where you do not want to be discovered.

Last updated: July 26, 2022 03:25

Can I lower the brightness on the display screen?

Yes, you can adjust the brightness by touching the brightness icon easily.

Last updated: July 26, 2022 03:25

What is the image resolution of Duovox Mate Pro?

Duovox Mate Pro night vision has an image resolution of 3200 x 1808p (2K).

Last updated: July 26, 2022 03:25

How many frames per second does it support for videos? Do videos have sound?

The Duovox Mate Pro night vision can take both pictures and videos during the daytime and night-time. The videos take 30 frames/second. The videos with real-time sound if the sound is on.

Last updated: July 26, 2022 03:25

Is it useful at night with the dimmable light turned off?

Duovox Mate Pro will display a full-color image with a dimmable turned off. If you want to see through the trees or forest, you could switch to a black and white image for a better clear image.

Last updated: July 26, 2022 03:25

Can I slide photos or play back videos on the screen or do I have to download them?

You can playback all recordings or photos on the screen or your phone with in-built WiFi.

Last updated: July 26, 2022 03:25

Can I download (export) the HD photos and videos to my computer or phone?

Yes. Duovox Mate night vision arrives with a type-c port that supports you in transferring the images or recordings to your computer from the device directly without removing the SD card. You can also connect your phone with the WiFi and app to share the files with your friends instantly.

Last updated: July 26, 2022 03:25

What is the application called that works with Duovox Mate Pro for video and photos transfer to the phone?

“RoadCam” is the name of the app to use with Duovox Mate Pro. Available both in App Store for IOS and PlayMarket for Android.

Last updated: July 26, 2022 03:25

What are the Video features for Duovox Mate Pro?

Duovox Mate Pro supports:

PC Webcam mode, Motion detection video recording, Timelapse video, Instant recording, Loop mode (you’ll always have the latest 24/48hr footage). Delayed stop (when you press stop, it will continue to record for 5/10/20/30 seconds, Way back recording - The camera will pre-record 25min before you press start.

Last updated: July 26, 2022 03:25

What are the Photo features for Duovox Mate Pro?

Facial recognition - It takes a photo as sees 1, 2, or 3 people in the view. Selfie timer RAW format

Last updated: July 26, 2022 03:25

What are the daytime and nighttime viewing distances?

The daytime viewing is infinite - basically as far as you can see with your eyes. The 1000ft is the viewing distance during the nighttime with Duovox Mate Pro.

Last updated: July 26, 2022 03:25

Does Duovox Mate Pro have a stabilizer? If not, how clear are they when handheld?

The Duovox Mate Pro improves the image stabilization with Duovox advanced AI Assist dynamic technology with software algorithm, the view is clear and incredible in total darkness. Choose the tripod if you want better stability.

Last updated: July 26, 2022 03:25

Can the dimmable light be turned off?

The default setting is off, you could turn the dimmable light on/off or adjust the dimmable level by touching the IR icon.

Last updated: July 26, 2022 03:25

Am I able to mount Duovox Mate Pro to a head/helmet mount or wear like goggles?

Considering the design of Duovox Mate Pro and better stability, we recommend mounting on a regular tripod or being held by hand steadily.

Last updated: July 26, 2022 03:25

Where is Duovox Mate Pro made?

The software and 7 lenses optical system are made in Japan, the Duovox Mate Pro concept is designed in Canada, and all the pieces are assembled in China.

Last updated: July 26, 2022 03:25

What languages does it support?

English/Japanese/Korean/Spanish/Portuguese/Russian/Polish/French/Danish/Traditional Chinese etc. Total 21 languages supported.

Last updated: July 26, 2022 03:25

Does Duovox Mate Pro have GPS stamp?

Duovox Mate Pro has a date and time stamp, and no GPS.

Last updated: July 26, 2022 03:25

Can it take a good shot of the moon?

Douvox only has a digital zoom. So if you zoom in on the moon, it will start to pixelate. Optical zoom is not made for shooting the moon for this version.

Last updated: July 26, 2022 03:25

What is the distance of WiFi?

The Wi-Fi distance is 15 meters.

Last updated: July 26, 2022 03:25

How well would Duovox Mate Pro perform in low-light conditions?

Full-colour capture in low light conditions as low as 0.0001 Lux - the darker it is, the more impressive the result is.

Last updated: July 26, 2022 03:25

What is the focal length of the lens?

16mm /0.9 aperture

Last updated: July 26, 2022 03:25

What's included in the box?

1 X Duovox Mate Pro 1X strap 1X USB-c cord 1X User manual

Last updated: July 26, 2022 03:25

What are the dimensions and the weight of the Duovox Mate Pro?

Dimensions: 106.25 x 67.14 x 54.57mm (4.18′′ x 2.64′′x 2.15′′) Weight: 400g/ 0.88lbs

Last updated: July 26, 2022 03:25

How big is the memory?

Memory: up to 512 GB MicroSD Memory (no internal storage)

Last updated: July 26, 2022 03:25

What certifications do Duovox Mate Pro have?

We have CE, RoHS, TELEC, and PSE certifications.

Last updated: July 26, 2022 03:25

Do you ship worldwide?

Yes, we ship worldwide, please check the shipping table for estimated costs.

Last updated: July 26, 2022 03:25

What is your warranty policy?

Duovox Mate Pro will include a 1-year warranty fully covering any manufacturing defects. This warranty does not cover drops, water damage, or other user damage.

Last updated: July 26, 2022 03:25

How much does Duovox Mate Pro weight?

400g.

Last updated: July 26, 2022 03:25

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